Case Studies

Written in collaboration with clients, these case studies represent examples work we’ve done that did not result in a publicly accessible output


Helping a university press align two key teams

We were asked by a prestigious university press to work with two important teams in the organisation, both of which were responsible for different aspects of digital publishing and innovation. While the two groups had a number of goals in common, they had differing visions and ways of working, which often put them at odds with each other.

Using whole-system discovery, we discovered both overt and hidden causes of misunderstandings and tensions. Through co-creation with the teams, we developed a series of proposals to clarify the teams respective roles and responsibilities, improve ways of working, and clarify governance mechanisms.

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